Your customers.
Your team.
My commitment.
I bring customer empathy, product judgment and the discipline to turn complex situations into a clear plan. I’m ready to bring that approach to leading Strategic Customer Success at Employ.
Hire Jeff ↗Let’s make the next chapter official.
Close to the customer.
Clear on the business.
My work as a Strategic Customer Success Manager at Employ / Lever gives me direct context for the customers, the product and the stakes.
My background spans customer success and product leadership. I connect what customers need with what teams can deliver—and make the next step clear.
As a manager, I would help the team do its best work through thoughtful coaching, clear expectations and shared accountability for customer outcomes.
A customer advocate.
A partner to the business.
The case study shows how I would lead: investigate before prescribing, support people without lowering expectations, and make cross-team decisions explicit.
Customer success with commercial purpose
At RocketBuild / Recruit Rooster, I led product strategy and customer success across HR technology platforms, with 94.8% client retention. I understand the importance of connecting adoption and trust to lasting customer relationships.
Product fluency that connects teams
I’ve worked across the customer and product sides of the business. I can translate a customer’s frustration into a clear problem, an informed tradeoff and an actionable conversation with technical partners.
A thoughtful approach to people leadership
My management approach pairs empathy with clarity: listen closely, coach observable behaviors, protect capacity and follow through. I would build a team that can solve problems together without depending on one person to carry the load.
Experience and retention figure drawn from my personal website ↗. The leadership approach above is the commitment demonstrated in this case study.
Human leadership.
Visible ownership.
Measurable progress.
I want customers to know we have a credible plan, CSMs to know they have a leader in their corner, and leadership to know where we stand. That is the standard I would bring to this role.
There’s more
behind the plan.
Explore my experience, perspective and the work that has shaped how I think about people, products and customer outcomes.
Let’s build the next chapter of Strategic Customer Success.
I’m ready to bring this thinking to the team—and turn the plan into progress.
Hire Jeff ↗Opens your email app with the offer subject ready.
jringgenberg@gmail.com